Effective Date: June 2025
Elaine Redford Counselling & Psychotherapy (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.
1. What Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Location or address
Information you provide through contact or booking forms
Any other information you choose to share with us
We do not collect sensitive personal or health information via our website forms. Sensitive client disclosures are only gathered during formal therapy sessions and handled according to professional confidentiality and ethical guidelines.
2. How We Collect Your Information
We collect information when you:
Submit a contact or enquiry form
Book an appointment
Sign up to receive updates
Communicate with us via email or phone
Information may also be collected automatically through cookies (see Section 6).
3. How We Use Your Information
Your information is used to:
Respond to enquiries
Manage and schedule appointments
Provide relevant information about our services
Improve our website and client experience
Comply with legal obligations
We will never sell your personal data or share it for marketing purposes.
4. Disclosure of Personal Information
We may disclose personal information:
To trusted third-party service providers (e.g., booking platforms or website hosts) who assist in operating our business, with appropriate confidentiality agreements
When required by law, court order, or regulatory authority
To protect our legal rights and safety
5. Data Storage and Security
We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access. Data is stored securely using encrypted platforms and professional practice systems compliant with Australian data protection laws.
6. Cookies and Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to understand how visitors interact with our site. This information is anonymised and used solely to improve the user experience.
You can manage cookie settings through your browser preferences.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections. Please contact us at the details below to make such a request.
8. Links to Third-Party Sites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Elaine Redford Counselling & Psychotherapy
Email: elaineredfordpsychotherapy@gmail.com
Phone: 07 5235 8803
Address: Sunshine Coast, Australia